Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Within Romania: 2–5 business days. International orders: 7–14 business days. Orders are processed within 1–3 business days.

Will I receive a tracking number?
Yes! Once your order ships, you'll receive a tracking number via email.

Do you ship internationally?
Yes, we ship across Europe and internationally. Customs fees may apply depending on your country.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of receipt. Items must be unused, unopened, and in original packaging with proof of purchase.

How do I start a return?
Email us at support@xandoura.com with your order number and reason for return.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive the returned item.

Products

Are your products authentic?
Absolutely. Every fragrance at Xandoura is 100% genuine, sourced directly from trusted suppliers.

What does Eau de Parfum mean?
Eau de Parfum (EDP) has a higher fragrance concentration (15–20%) than Eau de Toilette, meaning it lasts longer on the skin — typically 6–8 hours.

How should I store my perfume?
Store in a cool, dry place away from direct sunlight and heat to preserve the fragrance quality.

Contact

How can I reach you?
Email: support@xandoura.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM
We respond within 24 hours.